Refunds and Returns Policy
Last Updated: November 7th, 2023
1. Overview
Welcome to Bodycompositionhub. We want to ensure your satisfaction with our products. This policy outlines the terms and conditions for refunds and returns. Please read this policy carefully before making a purchase.
2. Eligibility for Returns
2.1. We accept returns for items that meet the following conditions:
- The item is in its original condition and packaging.
- The item has not been used or damaged.
- The return request is initiated within 30 days of receiving the product.
3. Initiating a Return
3.1. To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] within [specify number of days] of receiving the product.
- Provide your order number, a description of the item you wish to return, and the reason for the return.
4. Return Shipping
4.1. The customer is responsible for all return shipping costs, unless the item received is incorrect, damaged, or defective.
4.2. We recommend using a trackable shipping service and obtaining a tracking number for your return shipment. We are not responsible for lost or untraceable return shipments.
5. Inspection and Processing
5.1. Once we receive your return, our team will inspect the item to ensure it meets the eligibility criteria outlined in section 2.
5.2. If the return is approved, we will process a refund to your original payment method within 5 business days.
6. Refund Method
6.1. Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable, we will issue the refund in the form of store credit.
7. Non-Returnable Items
7.1. The following items are not eligible for return:
- Items that have been used, damaged, or altered after receipt.
- Items without their original packaging.
- Items marked as non-returnable at the time of purchase.
8. Contact Us
8.1. If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support team at [email protected] or at the address: Puiestee 13.